Tidio is live chat and ticketing with a free plan; its Lyro AI agent is sold separately, from $32.50 a month for 50 AI conversations. Chatrevia is a help desk with an AI messenger, help center and Shopify order lookup, charging $0.55 to $0.75 per AI resolution in prepaid packs, with no per-seat fees. Tidio suits chat-first stores; Chatrevia suits support-led ones.
| What to compare | Chatrevia | Tidio |
|---|---|---|
| Pricing model | Monthly ticket allowance per plan, with no per-seat fees. Extra tickets cost $0.20 to $0.30 each. Source: Chatrevia pricing | Plans by billable conversations; Lyro AI conversations are metered and sold separately. Source: Tidio pricing ↗ |
| Entry price | Free plan. Paid plans from $9/month. Source: Chatrevia pricing | Free: 50 billable conversations a month and 10 seats. Starter listed at $24.17/month for 100 conversations. Source: Tidio pricing ↗ |
| AI pricing | Optional AI Agent: a prepaid monthly pack of AI resolutions at $0.55 to $0.75 each, with extra resolutions at the same rate. Free includes 10 a month. Source: Chatrevia pricing | Lyro AI Agent from $32.50/month for 50 AI conversations, with monthly tiers up to 1,000. Free and Starter include 50 Lyro conversations once. Premium offers pay-per-resolution. Source: Tidio pricing ↗ |
| Helpdesk & inbox | Shared inbox with tickets, private notes and an AI copilot for teammates. Every AI answer shows a confidence score, and one click turns a weak answer into published knowledge. | Live chat and ticketing on every plan; up to 10 agents on self-serve plans. Source: Tidio pricing ↗ |
| Help center | Hosted help center on every plan, including Free. | Not listed as a plan feature on the pricing page. Source: Tidio pricing ↗ |
| Shopify actions | Paid plans from $9/month. Order lookup with the order number and checkout email (the last 60 days unless you grant older orders), single-use AI discount codes within the limits you set, returns and exchanges sent to Shopify for your approval, add-to-cart into the shopper’s own cart, abandoned-cart recovery by chat and email with a cart-restore link, and revenue attribution that ties each order to the conversation behind it. | Native Shopify actions on Growth and above; not on Free or Starter. Source: Tidio pricing ↗ |
| Paid plans from $9/month, using your own Meta app. Outside WhatsApp’s 24-hour window, teammate replies and opted-in recovery nudges go out as your approved follow-up template. | WhatsApp integration listed on every plan, including Free. Source: Tidio pricing ↗ | |
| Languages | Messenger in 11 languages, detected from the browser. Teammates can turn on inbox auto-translate to read every conversation in their language and reply in the customer’s. | Lyro detects the customer’s language and replies in it. Tidio’s site cites 12 languages; its help center lists 48. Source: Tidio help center: Lyro languages ↗ |
| Human handoff | Visitors ask for a person and a teammate takes over the same conversation, with the full history. On Pro and above, escalate to Zendesk, Gorgias or Freshdesk: one ticket with the transcript and order context, and public agent replies come back to the chat. | Human handoff is listed as a Lyro feature; the pricing page doesn’t say which plans include it. Source: Tidio pricing ↗ |
Prices checked on on each vendor’s own pages, excluding tax. Plans change, so follow the source links before you decide. “Not listed” means we didn’t find it on the linked page, not that Tidio can’t do it. Chatrevia is our product.
Free covers 50 billable conversations a month. Starter is listed at $24.17/month for 100 conversations, Growth from $49.17/month and Plus from $300/month plus usage. The Lyro AI Agent is sold separately, from $32.50/month for 50 AI conversations. Prices checked on 19 October 2026.
Only as a one-off allowance: Free and Starter include 50 Lyro conversations once. After that, Lyro is a separate subscription from $32.50/month for 50 AI conversations, with tiers up to 1,000 a month.
For AI, often: Lyro’s entry tier works out to $0.65 per AI conversation, while Chatrevia charges $0.55 to $0.75 only for conversations the AI resolved. For live chat without AI, Tidio’s Free plan includes more (50 conversations against 25 tickets). Compare your own busiest month.
Yes, on paid plans from $9/month, using your own Meta app. Tidio lists its WhatsApp integration on every plan, including Free.
Yes, on paid plans from $9/month. Shoppers look up orders with their order number and checkout email, your team sees orders and spend next to each conversation, and synced products appear as cards in answers.
Publish your knowledge, try your agent, and give visitors a useful next step.