Your knowledge, in the conversation.
Bring the information you already trust into the moment a visitor needs it. Published pages, documents and FAQs inform answers, with source references available in the conversation.
AI answers + human careA good conversation
A good conversation
starts with an answer.
Give visitors a helpful first reply from your published knowledge. Bring your team into the same conversation when a question needs a person.
Your sources. Your team. Your conversation.Inside ChatreviaConversations
A handoff that keeps the context.
Visitors can ask for a person. Your team can take over in the shared inbox, read the conversation so far, and reply without asking the visitor to repeat themselves.
Make the welcome feel like you.
Choose a name, write a greeting, set the tone and suggest useful first questions. AI writing can draft one field or all five together; you review the words before saving.
Put it to work
Open the setup guides A clear path from setup to first use.
- 01 /
Publish your answers
Review the sources your agent will use.
- 02 /
Shape the welcome
Set your tone, greeting and suggested questions.
- 03 /
Test a conversation
Use the playground before putting the messenger on your website.
Good questions
Before you get started.
Can my team reply personally?
Yes. Take over in Conversations to send a personal reply. Private notes keep internal discussion separate from messages sent to the visitor.
Does the AI always get it right?
AI can make mistakes. Review your knowledge, test real questions, and use human handoff when an answer needs judgment.
What happens outside office hours?
Configure availability and an expected reply time. A visitor requesting a person can leave contact details for your team to follow up.
Your next conversation starts here.
Publish your knowledge, try your agent, and give visitors a useful next step.