Authentication and team access
The product includes account authentication, team roles and Enterprise SAML SSO capabilities. Configure access around the people who need it and review membership as responsibilities change.
Visitor information and integrations
Conversations, visitor-provided contact details, published knowledge and usage records support the product workflow. Administrators choose connected tools. Review permissions and the information sent to each destination.
AI provider configuration
Answers, knowledge indexing and voice features use AI models accessed through OpenRouter. The current model providers, what they receive and how they may retain it are listed on the service providers page.
Retention, export and deletion
Conversations stay until your team deletes them, or until an optional automatic-deletion period ends. Administrators can export the whole workspace, export or erase everything about one person, and delete conversations; owners can delete the workspace. Replays, tracking events and logs are deleted on fixed schedules listed in the privacy notice.
Security reviews and reporting
Contact the team for a security questionnaire, deployment details or to arrange a private vulnerability report. Start with a high-level description; avoid sending credentials or sensitive exploit details through a general sales form.