1. The agreement
These Terms of service (“Terms”) are an agreement between Earth Angels L.L.C-FZ, a limited liability company licensed in the Meydan Free Zone, Dubai (licence no. 2314715.01), with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, which operates Chatrevia (“Chatrevia”, “we”, “us”), and the business or organization that uses Chatrevia (“you”).
By creating an account or using the service, you accept these Terms. If you accept them for an organization, you confirm that you have authority to bind it. You must be at least 18 years old and use Chatrevia for business purposes.
These Terms include the Acceptable use policy and the Data processing agreement. If you sign an order form or enterprise agreement with us, it takes precedence where it conflicts with these Terms.
2. The service
Chatrevia provides an AI website messenger, a shared team inbox, knowledge management, help centers, notifications and integrations with third-party tools. Plans, allowances and prices are described on the pricing page.
We improve Chatrevia continually and may add, change or remove features. If a change materially reduces the functionality of a paid plan during a period you have already paid for, you may cancel and receive a pro-rata refund of the unused prepaid fees.
3. Accounts and teams
Keep your account information accurate and your credentials secure. You are responsible for activity in your workspace, including by the teammates you invite, and for giving each person an appropriate role. Tell us promptly at support@chatrevia.com if you suspect unauthorized access.
4. Plans, billing and renewal
- The Free plan requires no payment card. Paid plans, and the AI Agent add-on when you choose it, are billed in advance, monthly or yearly, through our payment provider, Stripe.
- Subscriptions renew automatically at the end of each billing period until cancelled.
- Prices are in US dollars and exclude taxes. You are responsible for applicable taxes, including VAT where it applies.
- We will give you at least 30 days’ notice of a price change, which takes effect from your next renewal.
- Each plan includes monthly usage allowances, such as tickets, that reset on the 1st of each month (UTC) and do not roll over. How tickets and AI resolutions are counted is described on the pricing page.
- The AI Agent is an optional add-on for paid plans: a prepaid monthly pack of AI resolutions. Unused pack capacity is not refunded.
- On paid plans, usage beyond your allowances (additional tickets, and additional AI resolutions at your plan’s AI rate) is invoiced monthly in arrears, after each calendar month (UTC), and charged to the payment method on file.
- The Free plan stops at its allowances instead of charging: AI answers pause until the next month, and your team can still reply.
- Changes to your plan, billing frequency or AI Agent take effect immediately and are prorated.
- If a payment fails and is not resolved, your workspace moves to the Free plan.
5. Cancellation and 30-day money-back guarantee
You can cancel a paid plan at any time from billing settings. Cancellation takes effect at the end of the current billing period; you keep paid features until then, and the workspace then moves to the Free plan.
If you are not satisfied, you can request a full refund of your first payment for a paid plan, monthly or yearly, within 30 days of that payment. Email support@chatrevia.com from the workspace owner’s address. The guarantee applies once per customer. Refunds are returned to the original payment method, and the subscription ends when the refund is issued.
Other payments, including renewals, are non-refundable except as these Terms state or where the law requires a refund.
6. Your content and your visitors
You own the content you and your visitors put into Chatrevia, including knowledge, messages, files and contact details (“Customer Content”). You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the service.
You are responsible for having the rights to your Customer Content, for its accuracy and legality, and for your relationship with your visitors. That includes publishing a privacy notice, having a lawful basis for collecting their information, obtaining consent where required and linking your privacy notice in the messenger settings. We process visitors’ personal data as your processor under the Data processing agreement.
7. AI features
AI answers are generated from the knowledge you publish, using third-party models. They can be inaccurate, incomplete or out of date. You are responsible for reviewing your knowledge, testing your assistant and deciding how it is used, and you should keep a route to a person. Do not present AI answers as professional legal, medical, financial or other regulated advice.
As between you and us, you own the answers generated for your workspace. How model providers handle information is described in our Privacy notice and Service providers & subprocessors.
8. Website crawling
When you add a website, you authorize us to crawl it to build your knowledge. Add only websites you own or are authorized to use. Our crawler identifies itself and respects robots.txt, as explained on Crawler information.
9. Integrations and third-party services
When you connect a third-party service, such as a CRM, calendar, commerce platform or messaging channel, you authorize us to exchange data with it as you configure. Your use of that service is governed by its own terms, and we are not responsible for it.
10. Acceptable use and suspension
You must follow the Acceptable use policy. We may suspend a workspace, in whole or in part, if it breaches these Terms, presents a security risk, has an unpaid balance or if the law requires it. We will give notice where practical and restore access once the issue is resolved. A suspended workspace keeps its data, but its app, messenger and help center go offline.
11. Our intellectual property
Chatrevia, including its software, design and brand, belongs to us and our licensors. Subject to these Terms, you have a non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell or reverse engineer the service, or use it to build a competing product. If you send us feedback, we may use it without obligation to you.
12. Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only for this agreement. This does not apply to information that is public, already known, independently developed or lawfully received from someone else, or that must be disclosed by law.
13. Termination
You can stop using Chatrevia and delete your workspace at any time. Either party may end this agreement if the other materially breaches it and does not cure the breach within 14 days of written notice. We may also end a Free plan, or discontinue the service, with 30 days’ notice; if we discontinue a paid plan, we will refund unused prepaid fees.
Export your data before your workspace is deleted. After deletion, we handle remaining data as described in our Privacy notice. Sections that by their nature should survive termination, including payment obligations, confidentiality, disclaimers and limitations of liability, will survive.
14. Availability and support
We work to keep Chatrevia available and to fix problems quickly, but we do not guarantee uninterrupted service or offer a service-level agreement unless an enterprise agreement says so. Support is provided by email at support@chatrevia.com.
15. Disclaimers
Except as expressly stated in these Terms, the service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
16. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data. Each party’s total liability under this agreement is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and US$100.
These limits do not apply to your payment obligations, to your indemnity obligations, to breaches of the Acceptable use policy, to fraud, gross negligence or wilful misconduct, or to any liability that cannot be limited by law.
17. Indemnity
You will defend and indemnify Chatrevia against third-party claims arising from your Customer Content, from collecting or using your visitors’ information without a lawful basis, or from a breach of the Acceptable use policy, and pay the resulting damages and reasonable costs.
18. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Before starting proceedings, each party will try in good faith to resolve a dispute by writing to the other and allowing 30 days for a response. The courts of Dubai have exclusive jurisdiction. Nothing in these Terms limits rights that mandatory law gives you.
19. Changes to these Terms
We may update these Terms. We will post the new version here and, for material changes, notify workspace owners at least 30 days in advance. Continued use after that date means you accept the new Terms. If you do not accept a material change, you may cancel before it takes effect and receive a pro-rata refund of unused prepaid fees.
20. General
These Terms are the entire agreement between us about the service. You may not assign them without our consent; we may assign them to a successor in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect, and failing to enforce a provision is not a waiver. Notices to you go to the workspace owner’s email; notices to us go to support@chatrevia.com. The parties are independent contractors. If these Terms are translated, the English version prevails.