Answers from your store
The AI answers from the products, policies and pages you review and publish, and links up to three sources so shoppers can check.
Chatrevia for ShopifyAI chatbot for Shopify
AI chatbot for Shopify
that knows your store.
Chatrevia is an AI chatbot and live chat for Shopify stores. It answers from your products and policies with linked sources, shows product cards, lets shoppers look up an order with its number and email, and hands off to your team in the same conversation. Start free; Shopify features are on paid plans from $79/month.
What it does on a Shopify store.
One workspace for the AI messenger, your team’s inbox and your help center, connected to your catalog and orders.
Product cards
When an answer names products, the messenger shows up to 4 cards with image, price and options. Cards come from synced Shopify data or a page’s schema.org Product data, never from the AI’s own words.
Order lookup
“Where is my order?” opens a lookup form instead of an AI guess. Shoppers enter their order number and checkout email and see the status and tracking.
Customer context for your team
Next to each conversation, your team sees the customer’s Shopify orders, spend, tags and tracking, with links into Shopify admin.
WhatsApp and Messenger
WhatsApp and Facebook Messenger chats land in the same inbox and get the same AI answers. You connect your own Meta app.
Klaviyo
Shoppers who share their details with consent go to the Klaviyo list you choose, with a “Chatrevia Lead Captured” event for your flows. Joining a list doesn’t subscribe anyone to email.
11 languages
The messenger speaks English, Arabic, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Chinese, Japanese, picked from the shopper’s browser.
Human handoff
Shoppers can ask for a person at any time. A teammate takes over the same conversation with the history, so nobody repeats themselves.
Help center
Publish a hosted help center for shipping, returns and sizing on every plan. The AI answers from its articles too.
Set up in an afternoon, test before the rush.
Shopify setup details- 01 /
Publish your store answers
Create a free workspace, import your shipping, returns and FAQ pages, and publish the sources you have checked.
- 02 /
Install the messenger
Copy the embed from Install widget and add it once to your theme, usually in theme.liquid. Publish, then verify your domain.
- 03 /
Connect Shopify
On a paid plan (from $79/month), approve the one-click install with read access to orders, customers and products. Products sync into Knowledge.
- 04 /
Test before your busiest day
Ask real product questions, look up a permitted test order and request a person, all in the playground and on your live store.
What it doesn’t do yet.
Worth knowing before you rely on it for Black Friday or any other busy week.
- Chatrevia reads orders but can’t edit, cancel or refund them. Those requests go to your team in the inbox.
- Order lookup covers the last 60 days unless you grant access to older orders.
- WhatsApp and Messenger use your own Meta app and token. There are no message templates yet, so a reply sent more than 24 hours after the customer’s last message isn’t delivered.
- AI answers stop when the monthly allowance is used, until the next month or an upgrade. There are no overage charges.
- Installing the messenger on your theme and connecting Shopify are separate steps.
- AI can make mistakes. Review your knowledge and test the questions you expect before a sale.
Flat monthly pricing.
See full pricing| Plan | Monthly price | Websites | Engaged visitors / month | AI answers / month | Shopify integration |
|---|---|---|---|---|---|
| Free | $0 | 1 | 500 | 5,000 | Not included |
| Starter | $79 | 1 | 1,000 | 10,000 | Included |
| Growth | $299 | 2 | 2,000 | 20,000 | Included |
| Scale | $999 | 5 | 10,000 | 100,000 | Included |
| Enterprise | Custom | 25 | 250,000 | 500,000 | Included |
Monthly prices in USD, excluding tax; yearly billing costs less. Allowances reset monthly. A visitor counts once they send a message, share contact details or ask for a person. There are no per-seat or per-resolution fees: when the AI allowance is used, AI answers pause and there are no overage charges.
Good questions
Shopify questions, answered.
Is there a free AI chatbot for Shopify?
Chatrevia’s Free plan covers one website with 500 engaged visitors and 5,000 AI answers a month, plus the messenger, inbox and help center. The Shopify integration (order lookup, customer context and product sync) needs a paid plan, from $79/month.
How does order tracking work in the chat?
When a shopper asks about an order, the messenger asks for the order number and the email used at checkout. The order is shown only when both match; a mismatch looks exactly like an order that doesn’t exist.
Can the chatbot recommend products?
Yes. When an answer names products from your synced catalog, the messenger shows up to 4 product cards with image, price and options, built from the stored product data.
Does it work on WhatsApp?
Yes, on paid plans. Connect your own Meta app and business number, and WhatsApp chats arrive in the same inbox with the same AI. Replies must go out within WhatsApp’s 24-hour window, because message templates aren’t supported yet.
Can shoppers talk to a person?
Yes. Shoppers can ask for a person in any conversation. Your team takes over in the shared inbox, or in Slack if you connect it, with the full conversation.
Does Chatrevia charge per resolution?
No. Every plan has a flat monthly price with an AI allowance included. There are no per-seat, per-ticket or per-resolution fees, and no overage charges.
Get your store ready before the rush.
Start free, publish your shipping and returns answers, and test the questions your shoppers ask most.