Gorgias and Chatrevia both sell Shopify help desks priced by tickets, with no seat fees and a monthly pack of AI. Gorgias is the established choice, with refunds, cancellations and order edits inside tickets. Chatrevia is newer, charges $0.55 to $0.75 per AI resolution against $0.90–$1.00, and bills extra AI at the same rate instead of $1.50.
| What to compare | Chatrevia | Gorgias |
|---|---|---|
| Pricing model | Monthly ticket allowance per plan, with no per-seat fees. Extra tickets cost $0.20 to $0.30 each. Source: Chatrevia pricing | Monthly ticket allowance per plan; never priced per agent. Source: Gorgias pricing ↗ |
| Entry price | Free plan. Paid plans from $9/month. Source: Chatrevia pricing | Starter $10/month for 50 tickets. Basic $60/month ($50 billed annually) for 300 tickets. 7-day free trial. Source: Gorgias pricing ↗ |
| AI pricing | Optional AI Agent: a prepaid monthly pack of AI resolutions at $0.55 to $0.75 each, with extra resolutions at the same rate. Free includes 10 a month. Source: Chatrevia pricing | AI Agent on every plan, as a monthly pack of automated interactions (30 on Starter and Basic, 190 on Pro, 530 on Advanced) at $1.00 each monthly or $0.90 annually. Beyond the pack, $1.50 each. Each one also counts as a ticket. Source: Gorgias pricing ↗ |
| Helpdesk & inbox | Shared inbox with tickets, private notes and an AI copilot for teammates. Every AI answer shows a confidence score, and one click turns a weak answer into published knowledge. | Shopify-native helpdesk: agents edit, refund and cancel orders inside tickets. Source: Gorgias on the Shopify App Store ↗ |
| Help center | Hosted help center on every plan, including Free. | Help center and FAQs listed among its channels. Source: Gorgias on the Shopify App Store ↗ |
| Shopify actions | Paid plans from $9/month. Order lookup with the order number and checkout email (the last 60 days unless you grant older orders), single-use AI discount codes within the limits you set, returns and exchanges sent to Shopify for your approval, add-to-cart into the shopper’s own cart, abandoned-cart recovery by chat and email with a cart-restore link, and revenue attribution that ties each order to the conversation behind it. | The AI Agent handles order, shipping and return questions; agents edit, refund and cancel orders inside tickets. Source: Gorgias on the Shopify App Store ↗ |
| Paid plans from $9/month, using your own Meta app. Outside WhatsApp’s 24-hour window, teammate replies and opted-in recovery nudges go out as your approved follow-up template. | Not on the pricing page, which lists email, chat, SMS, voice, social, contact form and TikTok Shop. Gorgias’s help center documents a WhatsApp integration. Source: Gorgias pricing ↗ | |
| Languages | Messenger in 11 languages, detected from the browser. Teammates can turn on inbox auto-translate to read every conversation in their language and reply in the customer’s. | Multi-language chat, flows and article recommendations, configured per language. Source: Gorgias multi-language support ↗ |
| Human handoff | Visitors ask for a person and a teammate takes over the same conversation, with the full history. On Pro and above, escalate to Zendesk, Gorgias or Freshdesk: one ticket with the transcript and order context, and public agent replies come back to the chat. | AI and agents work in the same helpdesk. If an agent replies within 72 hours of an AI resolution, it’s billed as a ticket instead of an automated interaction. Source: Gorgias pricing ↗ |
Prices checked on on each vendor’s own pages, excluding tax. Plans change, so follow the source links before you decide. “Not listed” means we didn’t find it on the linked page, not that Gorgias can’t do it. Chatrevia is our product.
Starter is $10/month for 50 tickets, Basic $60/month ($50 billed annually) for 300 tickets, Pro $360/month ($300 annually) for 2,000 tickets and Advanced $900/month ($750 annually) for 5,000 tickets. The AI Agent adds a monthly pack of automated interactions at $0.90–$1.00 each, and $1.50 each beyond the pack. Prices checked on 19 October 2026.
Yes. Gorgias’s pricing page says each automated interaction also counts as a helpdesk ticket, and an AI resolution is billed as a regular ticket if an agent replies within 72 hours. In Chatrevia, an AI-resolved conversation also counts toward your ticket allowance.
Per AI resolution, yes at list prices: $0.55 to $0.75 against $0.90–$1.00, and extra AI resolutions stay at your plan’s rate instead of $1.50. Ticket plans are close: Chatrevia’s Basic is $49/month for 300 tickets, against $60 for Gorgias Basic. Compare your own busiest month.
Yes. On Pro and above, Chatrevia’s AI answers first and escalates conversations to Gorgias as one ticket with the transcript and order context; public agent replies come back to the chat.
Yes, on paid plans from $9/month. Shoppers look up orders with their order number and checkout email, your team sees orders and spend next to each conversation, and synced products appear as cards in answers.
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