Know when a visitor needs a person.
The two-way Slack app opens a thread when a visitor requests a human. Teammates can reply in that thread to continue the visitor conversation.
Keep your team in the loopThe conversation starts here.
The conversation starts here.
Your team hears it there.
Connect Slack to bring handoffs and lead alerts into your workday. Choose notifications or a two-way conversation workflow.
Your sources. Your team. Your conversation.Inside ChatreviaSlack & team alerts
Pick the connection that fits.
Use a Slack incoming webhook for lead alerts, or configure the Slack app for two-way replies and handoff escalation. The integrations directory explains the permissions each connection needs.
Keep an owner in the loop.
Define your handoff escalation time and team availability. Check delivery and the shared inbox so a request does not disappear into a busy channel.
Put it to work
Open the setup guides A clear path from setup to first use.
- 01 /
Choose alerts or two-way chat
Open Integrations and select the Slack connection you need.
- 02 /
Connect the channel
Configure the provider and invite the app where required.
- 03 /
Test a handoff
Request a person in a test conversation and check the complete reply path.
Good questions
Before you get started.
Can any Slack message reach the visitor?
Use the thread created for the handoff. Test the integration with your team before using it for customer conversations.
Is Slack required for human support?
No. Your team can always work from the Chatrevia inbox. Slack is an additional connected workflow.
Can I request another tool?
Yes. Use Request integration in the app to describe the tool, workflow or custom webhook you need.
Your next conversation starts here.
Publish your knowledge, try your agent, and give visitors a useful next step.