1. Scope
This policy applies to everyone who uses Chatrevia through a customer account, and forms part of the Terms of service. Customers are responsible for their teammates’ use of the service.
2. Use Chatrevia lawfully
Comply with all laws that apply to you and your visitors, including privacy, consumer protection, e-commerce, marketing and anti-spam laws, and the laws of the United Arab Emirates.
Do not use Chatrevia to collect or store protected health information under HIPAA, or other data whose processing requires a business associate agreement or similar contract. We do not currently sign business associate agreements.
3. Prohibited content
Do not use Chatrevia to publish, send or store content that:
- Sexually exploits or endangers children.
- Is unlawful, fraudulent or deceptive, or offers illegal goods or services.
- Harasses, threatens or promotes violence or hatred against people or groups.
- Infringes someone else’s intellectual property or privacy.
- Contains malware or links designed to harm devices or steal information.
4. Treat visitors fairly
- Do not impersonate another person or business, or configure your assistant to deny being an AI when a visitor sincerely asks.
- Do not send unsolicited bulk messages, and follow the policies of connected channels such as WhatsApp and Messenger.
- Explain why you collect contact details, use them only for that purpose and honour opt-outs.
- Do not use chat to collect payment card numbers, passwords or government identifiers.
5. Use AI responsibly
- Do not use AI answers to make decisions with legal or similarly significant effects on people, such as credit, employment, housing or insurance, without human review.
- Do not present AI answers as professional legal, medical or financial advice.
- Do not use the service to generate spam, disinformation or content that deceives people.
- Do not try to manipulate the assistant into revealing other workspaces’ information or bypassing its safeguards.
6. Crawling and knowledge sources
Add only websites and content you own or are authorized to use. Do not use Chatrevia to scrape third-party websites or to get around logins, paywalls or robots.txt rules.
7. Protect the service
- Do not probe, scan or test the security of Chatrevia without our written permission.
- Do not access other workspaces or accounts, or interfere with them.
- Do not bypass usage limits or rate limits, or create multiple Free accounts to avoid them.
- Do not overload the service, reverse engineer it or resell it without an agreement with us.
8. Reporting abuse and vulnerabilities
Report abuse or a suspected security vulnerability to support@chatrevia.com. For vulnerabilities, put “Security” in the subject, include a short description and do not share exploit details publicly until we have had a reasonable opportunity to fix the problem.
9. Enforcement
We may investigate suspected violations, remove content, restrict features, or suspend or close accounts, as described in the Terms of service. Where practical, we will notify you and give you a chance to fix the problem first. You can ask us to reconsider a decision by writing to support@chatrevia.com within 14 days. We may report unlawful activity to the authorities.