WhWhatsApp
Customers message you on WhatsApp; your AI agent and team reply.
Features & requirements
- Every WhatsApp chat becomes a conversation in the inbox
- Your AI agent answers from Knowledge, in the customer’s language
- Take over any chat and reply as a person; handoffs alert the team
- Photos and documents arrive as attachments; replies show read receipts
Before connecting- A Meta app with the WhatsApp product and a business phone number
- A permanent access token (system user) with whatsapp_business_messaging and whatsapp_business_management
- Replies are free-form for 24 hours after the customer’s last message (WhatsApp policy); after that, teammate replies can go out as an approved template
- Starter plan or above; provider setup required.
Facebook Messenger
Answer your Facebook Page’s messages with your AI agent and team.
Features & requirements
- Messages to your Page become conversations in the inbox
- Your AI agent replies instantly; teammates can take over any chat
- Names and photos come from the sender’s Messenger profile
- Images and files arrive as attachments
Before connecting- A Facebook Page you manage and a Meta app with Messenger, in Live mode
- A Page access token (or system user token) with pages_messaging and pages_manage_metadata
- Replies are allowed for 24 hours after the customer’s last message (Messenger policy)
- Starter plan or above; provider setup required.
Instagram
Answer Instagram DMs with your AI agent and team, from one inbox.
Features & requirements
- Direct messages to your Instagram account become conversations in the inbox
- Your AI agent replies instantly; teammates can take over any chat
- Names and @usernames come from the sender’s Instagram profile
- Photos arrive as attachments; story replies and shares are noted for the team
Before connecting- An Instagram professional account linked to a Facebook Page you manage
- A Meta app in Live mode, with a Page or system user token that has instagram_basic, instagram_manage_messages and pages_manage_metadata
- “Allow access to messages” turned on in the Instagram app
- Replies are allowed for 24 hours after the customer’s last message (Instagram policy)
- Pro plan or above; provider setup required.
Klaviyo
Send chat leads and meetings to Klaviyo to trigger your flows.
Features & requirements
- Creates or updates the Klaviyo profile when a visitor shares details
- Adds them to the list you choose
- Tracks “Chatrevia Lead Captured” and “Meeting Booked” events for flows
- Shows the profile, lists and email consent next to each conversation
Before connecting- A private API key with profiles, lists, events and accounts access
- Adding someone to a list doesn’t subscribe them to marketing email
- Basic plan or above; provider setup required.
Calendly
Visitors book a meeting with you without leaving the chat.
Features & requirements
- Shows real availability from your Calendly event type
- Books inside the Messenger, or hands off to a prefilled Calendly page
- Confirmations, cancellations and reschedules sync back automatically
- Meetings land on the lead’s profile and in Meetings
Before connecting- Booking inside the chat and automatic status updates need a paid Calendly plan (Standard or above)
- On the Free plan, visitors finish booking on your Calendly page
- Pro plan or above; provider setup required.
Cal.com
Let visitors find a time that works. Real availability, confirmed bookings.
Features & requirements
- Shows open slots for one Cal.com event type
- Books inside the Messenger after the visitor confirms
- Bookings, reschedules and cancellations made on Cal.com update here (webhook set up for you)
Before connecting- A Cal.com API key that never expires
- Pro plan or above; provider setup required.
Shopify
Orders, returns, discount codes and the shopper’s real cart, in the Messenger.
Features & requirements
- Visitors check an order themselves with their order number and email
- Shoppers start returns and exchanges; Shopify gets a return request to approve
- The AI agent offers single-use discount codes within the limits you set
- Add to cart puts products in the shopper’s own store cart
- See the customer’s orders, spend and tracking next to every conversation
- Sync your catalog so the AI agent answers product and stock questions
Before connecting- Store owner or staff with permission to install apps
- Read access to orders, customers and products
- Discounts and returns: write_discounts and write_returns
- Starter plan or above; provider setup required.
Zoho CRM
Create leads or contacts in Zoho CRM with the conversation attached.
Features & requirements
- Upserts a Lead or Contact by email when a visitor shares details
- Attaches the conversation summary and transcript as a note
- Shows the matching Zoho record, owner and status in the inbox
- Works with every Zoho data center (US, EU, IN, AU, JP, CA, SA, UK, CN)
Before connecting- A Zoho CRM user who can create leads, contacts and notes
- Pro plan or above; provider setup required.
HubSpot
Keep visitor-provided contact details connected to your CRM.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- A private app token with crm.objects.contacts.write
- Pro plan or above; provider setup required.
Salesforce
Sync consented contacts to Salesforce.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- An access token and your instance URL
- A unique External ID field named SenoritaId__c on Lead
- Pro plan or above; provider setup required.
Pipedrive
Sync consented contacts to Pipedrive.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- An API token with permission to write contacts
- Pro plan or above; provider setup required.
Attio
Sync consented contacts to Attio.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- An API token with permission to write contacts
- Pro plan or above; provider setup required.
Close
Sync consented contacts to Close.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- An API token with permission to write contacts
- Pro plan or above; provider setup required.
Folk
Sync consented contacts to Folk.
Features & requirements
- Creates or updates the contact when a visitor shares details with consent
- Runs from your lead routing rules in Automations
- Retries safely: a contact is never duplicated
Before connecting- An API token with permission to write contacts
- Pro plan or above; provider setup required.
Zendesk
Escalate chats to Zendesk tickets; agent replies come back to the visitor.
Features & requirements
- Creates one Zendesk ticket per conversation with the full transcript and context
- Escalates on every handoff, only when the team is away, for new tickets, or manually
- New visitor messages are added to the ticket as the customer’s comments
- Public agent replies sync back to the chat; internal notes never do
- Solving the ticket resolves the conversation
Before connecting- Your Zendesk subdomain and an agent or admin email
- An API token (Admin Center → Apps and integrations → Zendesk API)
- Pro plan or above; provider setup required.
Gorgias
Hand chats to your Gorgias team with the transcript, order and revenue context.
Features & requirements
- Creates one Gorgias ticket per conversation with the full transcript, orders and revenue
- Escalates on every handoff, only when the team is away, for new tickets, or manually
- New visitor messages land on the same ticket as customer messages
- Public agent replies sync back to the chat; internal notes never do
- Closing the ticket resolves the conversation
Before connecting- Your Gorgias domain (yourstore.gorgias.com) and the email of an agent
- A REST API key (Settings → REST API)
- Pro plan or above; provider setup required.
Freshdesk
Turn chats into Freshdesk tickets and relay agent replies to the visitor.
Features & requirements
- Creates one Freshdesk ticket per conversation with the full transcript and context
- Escalates on every handoff, only when the team is away, for new tickets, or manually
- New visitor messages are added to the ticket as the customer’s replies
- Public agent replies sync back to the chat; private notes never do
- Resolving or closing the ticket resolves the conversation
Before connecting- Your Freshdesk domain (yourcompany.freshdesk.com)
- An agent’s API key (Profile settings → View API key)
- Pro plan or above; provider setup required.
Slack app (two-way)
Handoffs open a Slack thread. Reply there to chat with the visitor live.
Features & requirements
- Posts a thread when a visitor asks for a person
- Replies in the thread go straight to the visitor
- Escalates when nobody joins within your handoff SLA
Before connecting- A Slack app created from our manifest, invited to one channel
- Pro plan or above; provider setup required.
Slack
Give the team a heads-up when a lead is worth a conversation.
Features & requirements
- Posts qualified leads to a channel
- Alerts the channel when a visitor asks for a person
Before connecting- An incoming webhook URL
- Pro plan or above; provider setup required.