Shopify integration: order lookup and product answers in chat
Connect your Shopify store to Chatrevia with a one-click install. Shoppers check an order with its order number and checkout email, your team sees each customer’s orders, spend and tracking beside the conversation, and synced products let the AI answer product and stock questions with product cards. Available on paid plans from $79/month.
What it does.
- Visitors check an order themselves with their order number and email
- See the customer’s orders, spend and tracking next to every conversation
- Sync your catalog so the AI agent answers product and stock questions
- Product changes and app removal sync through signed webhooks
Before you connect.
What you need on the Shopify side, and the Chatrevia plan that includes it.
- Plan: Paid plans, from $79/month. Not included on Free.
- Install: one-click from Integrations in your workspace.
- Store owner or staff with permission to install apps
- Read access to orders, customers and products
Set it up.
See Chatrevia for Shopify stores- 01 /
Install the messenger on your store
Copy the embed from Install widget and add it once to your theme so it loads on every page, usually in the theme.liquid layout. Publish the theme, then verify your domain.
- 02 /
Connect Shopify
Open Integrations, choose Shopify and approve the one-click install with an account that can install apps. Chatrevia asks for read access to orders, customers and products.
- 03 /
Check the catalog sync
Synced products appear in Knowledge. Ask a product question in the playground and check the answer and its product card.
- 04 /
Test order lookup
Use a permitted test order: ask “where is my order?”, enter the order number and checkout email, and confirm the status you see.
The Shopify integration, answered.
Which plans include the Shopify integration?
Paid plans, from $79/month. The Free plan doesn’t include Shopify, but you can set up your knowledge and messenger on it first.
Can the AI edit, cancel or refund orders?
No. Chatrevia asks Shopify for read-only access to orders, customers and products. Changes, cancellations and refunds go to your team in the inbox.
How does order lookup keep order details private?
An order is shown only when both the order number and the email match it. A mismatch looks exactly like an order that doesn’t exist, and lookups are rate-limited per conversation and per network address.
How far back can shoppers look up orders?
The last 60 days by default, which is what Shopify’s standard order access covers. Grant access to all orders to include older ones.
Do product cards need Shopify?
No. Cards also work from the schema.org Product data on any website’s product pages. An answer shows up to 4 cards, built from the stored product data, so prices and stock never come from the AI’s own words.
Does connecting Shopify install the chat on my store?
No. Installing the messenger is a separate step: add the embed to your theme and verify your domain. Connecting Shopify adds the order and product features.
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