Each option, on the same template.
Who it suits, how it charges, and where it falls short, with a link to the pricing page we used.
Flat per workspace, seats includedCrisp
Best for: Small teams wanting an affordable shared inbox.
Free covers 2 seats with no AI credits. Mini is $45/month for 4 seats and $5 of AI credits (about 90 automated conversations), Essentials $95/month for 10 seats and $25 of credits (about 450), and Plus $295/month for 20 seats and $75 of credits (about 1,350). Extra seats are $10/month.
Strengths- A flat workspace price with several seats included.
- A free plan to start.
Limits- AI volume is capped by the included credits; heavier use means buying more.
- The Free plan has no AI credits.
Ticket-based helpdesk + per AI interactionGorgias
Best for: Shopify brands that want a helpdesk built around orders.
Starter is $10/month for 50 tickets. Basic is $60/month ($50 billed annually) for 300 tickets and Pro $360/month ($300 annually) for 2,000 tickets. The AI Agent costs $1.00 per automated interaction on monthly billing or $0.90 on annual, and each automated interaction also counts as a helpdesk ticket. 7-day free trial.
Strengths- Lists Shopify, BigCommerce, Magento and WooCommerce integrations, with multi-store support.
- Its AI Agent automates order tracking and returns, according to its pricing page.
Limits- Two meters: a busy week raises both ticket and AI interaction counts.
- Each AI interaction also uses one of your plan’s tickets.
Conversation-volume tiersOctocom
Best for: Ecommerce teams wanting AI support grounded in Shopify data.
Basic is $100/month for up to 199 conversations and 3 teammates. Advanced is $200/month for up to 5,000 conversations and 10 teammates, and adds WhatsApp. Scale is custom.
Strengths- Native Shopify app with order, product and customer access; live order lookups on Advanced.
- A high conversation ceiling on Advanced for the price.
Limits- WhatsApp starts on Advanced.
- Teammate limits per tier (3 on Basic, 10 on Advanced).
Per seat + per AI-handled conversationRichpanel
Best for: DTC brands with a support team of several agents.
Helpdesk seats are $99 per seat per month with no per-ticket fee. AI agents cost $0.20 per AI-handled conversation, counting the whole thread. Richpanel advertises “50% automated in 30 days. Or every dollar back”.
Strengths- A low per-conversation AI rate, counted per thread rather than per message.
- Written automation and savings guarantees.
Limits- The per-seat price adds up as the team grows.
- The pricing page offers a demo and a calculator rather than a free trial.
Separate meters for human and AI conversationsTidio
Best for: Small online stores adding live chat and an optional AI agent.
Free includes 50 billable conversations and a one-off 50 Lyro AI conversations. Starter is listed at $24.17/month for 100 conversations and Growth from $49.17/month. Beyond the one-off allowance, the Lyro AI Agent is sold separately, from $32.50/month for 50 AI conversations. Plus starts at $300/month plus usage.
Strengths- A free plan, and Lyro, Customer Service and Flows can be bought separately.
- Lists native Shopify actions and a WhatsApp integration.
Limits- Human conversations and AI conversations are metered separately, so costs rise on both.
Per agent + per automated resolutionZendesk
Best for: Mid-size and larger support teams that need a full helpdesk.
Support Team is $19, Suite Team $55 and Suite Professional $115 per agent per month, billed yearly. AI agents are included in every plan and billed per automated resolution; the pricing page doesn’t list the rate. Copilot is $50 per agent per month, billed yearly.
Strengths- A mature helpdesk; Suite Team lists an AI knowledge base plus messaging and live chat.
- You pay for automated resolutions, not attempts.
Limits- Per-agent and per-resolution costs both grow with volume.
- You need a quote to know the per-resolution rate.
Per AI replyZipchat
Best for: Shopify stores focused on AI-assisted selling across channels.
Starter is $80/month, or $64/month billed annually, for 750 AI replies (about 300 conversations). Pro is $300/month, or $240 annually, for 3,000 replies. Extra replies cost $49 per 250. 7-day free trial.
Strengths- Website chat, WhatsApp, Instagram DM, Messenger and email on every plan.
- Unlimited team members.
Limits- Metered by AI replies; a conversation usually takes several (750 replies is about 300 conversations).
- Overage is sold in packs of replies.
Flat monthly plan, AI includedChatrevia (our product)
Best for: Shopify stores and websites wanting AI, inbox and help center at a flat price.
Free includes one website, 500 engaged visitors and 5,000 AI answers a month. Paid plans start at $79/month. There are no per-seat, per-ticket or per-resolution fees; when the AI allowance runs out, AI answers pause and there are no overage charges.
Strengths- AI messenger, shared inbox, tickets, hosted help center and consented session replay in one workspace.
- Shopify on paid plans: order lookup by order number and email, customer context in the inbox, and product cards in answers.
- Handoff to a teammate in the same conversation, with the history kept.
Limits- A new product, with no public reviews or case studies yet.
- The messenger supports 11 languages, far fewer than Fin’s 45+.
- WhatsApp and Messenger need your own Meta app and have no message templates yet, so replies fail after the 24-hour window.
- AI answers stop at the plan allowance until the next month or an upgrade.