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Chatrevia & Intercom Fin

Chatrevia vs Fin (Intercom): prepaid AI packs or per-outcome AI?

Fin, formerly Intercom and now owned by Salesforce, is a mature AI agent and helpdesk priced per seat plus $0.99 per AI outcome. Chatrevia is a help desk with an AI messenger, help center and Shopify order lookup, priced by tickets with no per-seat fees and AI resolutions from $0.55 in prepaid packs. Fin suits large support teams; Chatrevia suits smaller teams.

Last updated By the Chatrevia team
Prices checked on .
What to compareChatreviaIntercom Fin
Pricing modelMonthly ticket allowance per plan, with no per-seat fees. Extra tickets cost $0.20 to $0.30 each. Source: Chatrevia pricingPer seat for the helpdesk, plus a fee for each AI outcome. Source: Intercom pricing ↗
Entry priceFree plan. Paid plans from $9/month. Source: Chatrevia pricingEssential from $29 per seat/month on annual billing. 14-day free trial. Source: Intercom pricing ↗
AI pricingOptional AI Agent: a prepaid monthly pack of AI resolutions at $0.55 to $0.75 each, with extra resolutions at the same rate. Free includes 10 a month. Source: Chatrevia pricing$0.99 per outcome: a resolution, procedure handoff, qualification or similar. Fin on another helpdesk has a 50-outcome monthly minimum. Source: Fin pricing ↗
Helpdesk & inboxShared inbox with tickets, private notes and an AI copilot for teammates. Every AI answer shows a confidence score, and one click turns a weak answer into published knowledge.Shared inbox and ticketing from the Essential plan. Source: Intercom pricing ↗
Help centerHosted help center on every plan, including Free.Public help center on Essential; private and multilingual help center on Advanced and Expert. Source: Intercom pricing ↗
Shopify actionsPaid plans from $9/month. Order lookup with the order number and checkout email (the last 60 days unless you grant older orders), single-use AI discount codes within the limits you set, returns and exchanges sent to Shopify for your approval, add-to-cart into the shopper’s own cart, abandoned-cart recovery by chat and email with a cart-restore link, and revenue attribution that ties each order to the conversation behind it.A Shopify connector answers order and product questions from Shopify data. Listed for US-hosted workspaces only. Source: Fin Shopify connector ↗
WhatsAppPaid plans from $9/month, using your own Meta app. Outside WhatsApp’s 24-hour window, teammate replies and opted-in recovery nudges go out as your approved follow-up template.Supported channel, billed pay-as-you-go per WhatsApp conversation. Source: Intercom pricing ↗
LanguagesMessenger in 11 languages, detected from the browser. Teammates can turn on inbox auto-translate to read every conversation in their language and reply in the customer’s.45+ languages across chat, email, voice, WhatsApp and other channels. Source: Fin multilingual support ↗
Human handoffVisitors ask for a person and a teammate takes over the same conversation, with the full history. On Pro and above, escalate to Zendesk, Gorgias or Freshdesk: one ticket with the transcript and order context, and public agent replies come back to the chat.Hands off to your team’s inbox. A “procedure handoff” is one of Fin’s billable outcome types. Source: Fin pricing ↗

Prices checked on on each vendor’s own pages, excluding tax. Plans change, so follow the source links before you decide. “Not listed” means we didn’t find it on the linked page, not that Intercom Fin can’t do it. Chatrevia is our product.

When Intercom Fin is the better choice

  • You run a large support operation and want an established AI agent. Salesforce says Fin serves more than 30,000 companies.
  • You need more than a dozen languages, or channels such as voice, SMS, Slack and Discord.
  • You want to keep an existing helpdesk such as Salesforce, HubSpot, Front or Gorgias and add an AI agent on top.
  • You are standardizing on Salesforce and want Fin alongside Agentforce.
  • Your AI volume is low. At 100 outcomes a month, Fin’s AI fee is about $99 before seats (our arithmetic from list prices).

When Chatrevia fits better

  • You want a lower rate per AI resolution: $0.55 to $0.75 in Chatrevia’s prepaid packs, against $0.99 per Fin outcome, and no per-seat fees.
  • You sell on Shopify and want order lookup, product cards and customer context in the same workspace as your inbox.
  • You want an AI messenger, shared inbox and hosted help center on one plan, starting free.
  • You want answers only from knowledge you have reviewed and published, with up to three linked sources per answer.

Bring these questions to your evaluation.

See Chatrevia plans ↗
  1. 01

    How many AI outcomes will you have in your busiest month, not an average one?

  2. 02

    Which handoffs and routing steps count as billable outcomes?

  3. 03

    Do both products answer your 20 most common questions, including order questions, correctly?

Good questions

Chatrevia and Intercom Fin, answered.

How much does Fin cost in 2026?

Fin’s AI agent costs $0.99 per outcome. Seats on the Fin (Intercom) helpdesk start at $29 per seat per month on annual billing for Essential, $85 for Advanced and $132 for Expert. When Fin runs on another helpdesk, a minimum of 50 outcomes a month applies. Prices checked on 19 October 2026.

Who owns Fin now?

Salesforce. It completed its acquisition of Fin, formerly Intercom, on 10 September 2026, and says Fin will continue to serve its customers as part of Salesforce’s AI Labs.

Is Chatrevia cheaper than Fin?

It depends on your volume and team size. Chatrevia’s paid plans start at $9/month with no per-seat fees, and the optional AI Agent costs $0.55 to $0.75 per resolution in prepaid packs. Fin’s bill grows with both AI outcomes ($0.99 each) and helpdesk seats. Compare the two using your own busiest month.

Does Chatrevia work with Shopify?

Yes, on paid plans. Connect your store with a one-click install. Shoppers look up orders with their order number and checkout email, your team sees orders, spend and tracking next to each conversation, and synced products appear as cards in answers.

Which one supports more languages?

Fin lists 45+ languages. Chatrevia’s messenger supports 11: English, Arabic, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Chinese, Japanese. If you serve customers in other languages, Fin is the stronger fit today.

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