AI chatbot pricing compared: cost per AI resolution (2026)
Vendors bill AI in different units: outcomes, resolutions, interactions, conversations, replies or credits. Published rates run from about $0.20 per conversation (Richpanel) to $2.00 per resolution (Zendesk, pay-as-you-go). Check what counts as one unit and what happens beyond your allowance, then price your busiest month, not an average one.
What one AI conversation costs.
Prices checked on , in USD, excluding tax. Listed alphabetically, with Chatrevia last.
| Product | Billing unit | What counts | Published rate | Beyond the allowance | Source |
|---|---|---|---|---|---|
| Crisp | AI credits | Dollar credits included per plan, used by automated conversations | $5 of credits ≈ 90 conversations on Mini ($45/month) | Buy more credits | Crisp pricing ↗ |
| Fin | Outcome | A conversation Fin resolves | $0.99 per outcome | Same rate; 50-outcome monthly minimum on another helpdesk | Intercom pricing ↗ |
| Gorgias | Automated interaction | An AI-resolved conversation; also counts as a ticket | $0.90 annual, $1.00 monthly, in a monthly pack | $1.50 each | Gorgias pricing ↗ |
| Octocom | Conversation tier | Conversations per month, AI included | $100 for up to 199 (Basic); $200 for up to 5,000 (Advanced) | Next tier | Octocom pricing ↗ |
| Richpanel | AI usage | Billed by model and tokens used | About $0.20 per AI-handled conversation (vendor estimate) | Usage-based, plus $99–$119 per seat | Richpanel pricing ↗ |
| Tidio | Lyro conversation | A conversation Lyro joins | $32.50/month for 50 (about $0.65 each) | Next Lyro tier, up to 1,000 a month | Tidio pricing ↗ |
| Zendesk | Automated resolution | A conversation the AI agent resolves | 5 per agent a month included (10 on Suite Professional) | $1.50 committed, $2.00 pay-as-you-go | Zendesk pricing ↗ |
| Zipchat | AI reply | Each AI message; about 2.5 per conversation | 750 replies for $64/month annual (about $0.21 per conversation) | $49 per 250 replies | Zipchat pricing ↗ |
| Chatrevia (our product) | AI resolution | A conversation the AI resolves; also counts as a ticket | $0.55 to $0.75, in a prepaid monthly pack | Your plan’s AI rate, billed after the month | Chatrevia pricing |
AI chatbot pricing, answered.
What is the cheapest AI chatbot per conversation?
Among published rates, Richpanel (about $0.20 per AI-handled conversation, its own estimate, plus seats) and Zipchat (about $0.21 per conversation on annual Starter, our arithmetic from 750 replies for about 300 conversations). Seat fees, minimums and overage change the total, so price your busiest month.
What is the difference between an AI outcome, a resolution and a conversation?
A conversation is billed when the AI takes part, whether or not it solves the problem. An outcome or resolution is billed only when the AI resolves it. Replies and credits are billed per message or per amount of AI used, so a long conversation costs more.
Does an AI-resolved conversation also use a ticket?
At Gorgias and Chatrevia, yes: an AI-resolved conversation also counts toward the plan’s ticket allowance. Gorgias also bills it as a regular ticket if an agent replies within 72 hours.
How much does Tidio Lyro cost per conversation?
The entry tier is $32.50 a month for 50 AI conversations, about $0.65 each (our arithmetic). Free and Starter include 50 Lyro conversations once. Prices checked on 19 October 2026.
How do I estimate my own AI support cost?
Take your busiest month’s conversations, multiply by the share you expect the AI to resolve, and apply each vendor’s unit and overage rules. Our free AI support cost calculator does this for you.
Price your own busiest month.
Start free, connect your store and see how many conversations the AI resolves before you buy a pack.