Split the volume
Conversations × the share resolved by AI gives AI-resolved conversations; the rest reach your team. With the defaults that is 900 AI-resolved and 600 for people.
AI Customer Support Cost Calculator (2026)
For a store with 1,500 chat conversations a month, 60% resolved by AI and 2 support agents, public list prices put Chatrevia Growth at $299 a month, against $318 to $1,473 on Richpanel, Tidio, Intercom, Gorgias and Zendesk (monthly billing). Per-resolution and per-conversation AI fees grow with volume; Chatrevia's plans are flat. Enter your own numbers to compare.
Estimated monthly bill
Chatrevia Growth is the lowest estimate at $299 a month.
900 AI-resolved conversations and 600 for your team, billed monthly.
| Vendor and plan | Per month |
|---|---|
| ChatreviaGrowth | $299 |
| RichpanelPro + Customer Service AI | $318 |
| TidioGrowth + Lyro AI Agent | $829 |
| IntercomEssential with Fin | $969 |
| GorgiasPro + AI Agent | $1,260 |
| ZendeskSuite Team | $1,473 |
Estimates from public list prices checked 28 Sep 2026; your quote may differ. Taxes, add-ons, phone, SMS and WhatsApp fees, onboarding and discounts are not included.
How each estimate is built
- Chatrevia · Growth
Growth plan: $299 a month flat, including 2,000 engaged visitors and 20,000 AI answers. No per-seat or per-resolution fees.
Chatrevia counts engaged visitors, not conversations: a visitor counts once they send a message, share contact details or ask for a person. We assume 1 conversation ≈ 1 engaged visitor.
No automatic overage charges: when an allowance runs out, AI answers pause.
Source: Chatrevia pricing, current plans.
- Richpanel · Pro + Customer Service AI
2 agents × $69 + 900 AI conversations × $0.20
Richpanel lists its subscriptions on yearly contracts, so monthly and yearly billing use the same price.
Another version of Richpanel's pricing page lists $99 per seat a month; we use the lower Pro price.
Counts only the conversations the AI resolves. If the AI also replies in conversations that end with a person, those are billed too, so treat this as a minimum.
Source: Richpanel pricing ↗, checked 28 Sep 2026.
- Tidio · Growth + Lyro AI Agent
Growth for 600 human conversations $129 + Lyro pack of 1,000 AI conversations $700
Human and AI conversations are metered separately; a Lyro conversation is any conversation with at least one AI reply.
Counts only the conversations the AI resolves. If the AI also replies in conversations that end with a person, those are billed too, so treat this as a minimum.
Source: Tidio pricing ↗, checked 28 Sep 2026.
- Intercom · Essential with Fin
2 seats × $39 + 900 Fin outcomes × $0.99
Seat price billed monthly. Fin is billed per outcome, such as a customer confirming the issue is resolved or not asking for more help after Fin responds.
Source: Intercom pricing ↗, checked 28 Sep 2026.
- Gorgias · Pro + AI Agent
Pro $360 + 900 AI interactions × $1.00
All 1,500 conversations count as helpdesk tickets (2,000 included), because each AI Agent interaction also counts as a ticket.
Source: Gorgias pricing ↗, checked 28 Sep 2026.
- Zendesk · Suite Team
2 agents × $69 + 890 automated resolutions × $1.50 (10 included)
Uses the committed price per automated resolution; pay-as-you-go is $2.00.
Zendesk now groups automated resolutions into tiers, and its help center says some tiers don't draw on the resolution allowance, so the AI part of the bill may be lower.
Source: Zendesk pricing ↗, Zendesk resolution tiers ↗, checked 28 Sep 2026.
Method
How we calculate.
Every estimate uses the vendor's public list prices, read from its pricing page on 28 Sep 2026. Nothing you enter leaves your browser.
Price each vendor
Each vendor gets the cheapest self-serve plan that fits. Seat prices are multiplied by your agents, and AI is charged the way each vendor bills it: per outcome, per automated interaction, per resolution after an allowance, in conversation packs or per AI conversation. Chatrevia is priced by plan, with no seat or resolution fees.
Leave out what varies
Taxes, add-ons, phone, SMS and WhatsApp fees, onboarding and negotiated discounts are not included. The formula and source for every vendor are listed under the results.
Good questions
Frequently asked questions.
How much does AI customer support cost per month?
It depends mostly on how the AI is billed. With list prices checked on 28 Sep 2026, a store with 1,500 chat conversations a month, 60% resolved by AI and 2 support agents would pay $299 to $1,473 a month across the 6 tools compared here. Per-resolution and per-conversation fees make up most of the difference.
How much does Intercom Fin cost per resolution?
Intercom lists Fin at $0.99 per outcome, on top of seats. The Essential seat is $29 a month billed annually or $39 billed monthly.
Do Gorgias AI Agent interactions count as tickets?
Yes. Gorgias prices each AI Agent interaction at $0.90 on annual plans or $1.00 on monthly plans, and each one also counts as a helpdesk ticket toward the plan's ticket allowance.
What does Zendesk charge for AI agent resolutions?
Zendesk's plan comparison lists 5 included automated resolutions per agent a month on Suite Team, then $1.50 per committed resolution or $2.00 pay-as-you-go.
How does Chatrevia pricing work?
Chatrevia plans are flat monthly prices sized by engaged visitors: Free $0 (500 engaged visitors), Starter $79 (1,000 engaged visitors), Growth $299 (2,000 engaged visitors), Scale $999 (10,000 engaged visitors), Enterprise by agreement. A visitor counts once they send a message, share contact details or ask for a person. There are no per-seat or per-resolution fees, and when an allowance runs out AI answers pause instead of adding overage charges.
Why might my quote differ from this estimate?
Vendors change prices, negotiate discounts, bundle add-ons, and charge separately for channels such as phone, SMS or WhatsApp. This calculator uses public list prices only and leaves out taxes, add-ons and onboarding. Where a vendor quotes a volume instead of listing a price, it shows “Quote required”.
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