Follow these steps
Use the workspace and website that you intend to configure.
- Open Usage & Billing and identify which allowance is exhausted.
- On Free, AI answers pause until the 1st once the ticket or AI resolution allowance is used; your team can still reply.
- On paid plans, additional tickets and AI resolutions are billed instead of pausing, invoiced after the month to the payment method on file. AI answer attempts and teammate AI tools share a separate fair-use limit.
- If the displayed usage does not match your expectation, contact the team with the workspace and time range.
What to check
Paused AI answers on Free and a disconnected provider are different issues. Check both before troubleshooting the model.