Follow these steps
Use the workspace and website that you intend to configure.
- Open Usage & Billing and identify which allowance is exhausted.
- When the AI allowance runs out, AI answers pause; contact capture remains available.
- Review the options shown for your plan and billing period. There are no automatic overage charges.
- If the displayed usage does not match your expectation, contact the team with the workspace and time range.
What to check
A paused AI allowance and a disconnected provider are different issues. Check both before troubleshooting the model.