Follow these steps
Use the workspace and website that you intend to configure.
- Review Pricing for the current plan features, allowances and how tickets and AI resolutions are counted.
- Open Usage & Billing in your workspace to see the active plan, the AI Agent add-on and this month’s usage.
- Spam, previews, demo workspaces and conversations nobody replied to never count as tickets.
- Review available upgrades before adding more websites or enabling plan-gated integrations.
What to check
Use the current pricing page and workspace billing screen as the source of truth for your plan.