Follow these steps
Use the workspace and website that you intend to configure.
- Open Integrations and choose the Slack entry that matches your needs.
- For alerts, configure the incoming webhook. For two-way replies, configure the Slack app and invite it to the selected channel.
- Set your handoff expectations and escalation time.
- Test a visitor request for a person and a reply from the created Slack thread.
What to check
Treat visitor information in Slack according to your workspace access and data policies.