Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

Explore product updates

History entries: 34
New features: 20
Improvements: 11
Fixes: 03

The latest, in detail

34 updates

Improvement

Review an answer before your visitors do

A private playground makes assistant setup easier to evaluate.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Ask the questions that matter

The playground in this fictional release gives teams a place to try common customer questions before installing the assistant. It brings the draft conversation experience closer to the setup process.

Try a pricing question, a policy question, and an unusual request.
Check the tone of the assistant’s response.
Return to the underlying content when an answer needs work.

Make testing part of setup

The improvement is a shorter path between adjusting a source and checking the result. Rather than guessing how a configuration will behave, the team can read a sample conversation and refine the experience before visitors encounter it.

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New feature

Turn your website into an answer library

A source workflow brings website information into the assistant’s knowledge workspace.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Begin with the information you already have

This illustrative milestone introduces website sources as a foundation for answers. Teams can bring relevant pages into a knowledge workspace and review what the assistant will use.

Add pages that explain products, services, and policies.
Inspect the extracted text before making it available.
Keep unrelated material out of the answer library.

Improve the source, improve the conversation

A useful answer begins with clear source material. The sample release narrative emphasizes reviewing headings, removing duplicated text, and making policies easy to understand. It establishes a repeatable way to maintain the information behind a conversation.

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Improvement

A welcome that sounds more like your business

Assistant identity and greeting controls make the opening exchange easier to tailor.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Introduce the assistant in your own words

The opening message sets expectations before the visitor starts typing. This sample update adds room for a recognizable assistant name, a more useful introduction, and suggested prompts tied to the business.

Explain the subjects the assistant can help with.
Choose an introduction that matches your website.
Make common questions easier to start.

Give the conversation a direction

Instead of treating every visit as the same enquiry, the greeting can guide people toward product questions, support, or a next step. This entry imagines the early setup improvements that turn a basic chat window into a more intentional conversation.

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New feature

A first home for website conversations

A lightweight website messenger brings visitor questions into a focused conversation experience.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Start with a simple hello

The first chapter of this sample timeline introduces a messenger that visitors can open without leaving the page. A welcome message explains what the assistant can help with and invites a useful first question.

Open and close the conversation from a compact launcher.
Keep the exchange in the context of the website.
Give visitors a clear starting point with suggested questions.

Build around the first interaction

This fictional milestone focuses on the basics: a readable message thread, an obvious place to type, and an experience that works on desktop and mobile. The goal is to help a visitor ask a question at the moment it comes up.

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