Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.
Assistant identity and greeting controls make the opening exchange easier to tailor.
Introduce the assistant in your own words
The opening message sets expectations before the visitor starts typing. This sample update adds room for a recognizable assistant name, a more useful introduction, and suggested prompts tied to the business.
- Explain the subjects the assistant can help with.
- Choose an introduction that matches your website.
- Make common questions easier to start.
Give the conversation a direction
Instead of treating every visit as the same enquiry, the greeting can guide people toward product questions, support, or a next step. This entry imagines the early setup improvements that turn a basic chat window into a more intentional conversation.