Follow these steps
Use the workspace and website that you intend to configure.
- Confirm that the site is published and contains the complete generated embed.
- Check that the selected website key and verified domain match the page you are visiting.
- Test in a browser without an extension that blocks scripts, and check any site content-security-policy restrictions.
- If another chat widget or fixed banner covers the launcher, remove the duplicate or adjust the page layout.
What to check
Send support the page URL, the approximate test time and what you expected to see. Do not include secret keys.