Follow these steps
Use the workspace and website that you intend to configure.
- Open the conversation and note the question, answer and any linked source.
- Find the relevant source in Knowledge. Correct outdated or ambiguous information and remove conflicting details.
- Review and publish the updated source. An edited draft is not ready for the agent yet.
- Ask the question again in the playground, including a few natural variations.
What to check
If the answer needs a person’s judgment, use handoff instead of trying to make the agent invent a definite answer.