ImprovementOpen this update
A welcome that sounds more like your business
Assistant identity and greeting controls make the opening exchange easier to tailor.
Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.
Introduce the assistant in your own words
The opening message sets expectations before the visitor starts typing. This sample update adds room for a recognizable assistant name, a more useful introduction, and suggested prompts tied to the business.
- Explain the subjects the assistant can help with.
- Choose an introduction that matches your website.
- Make common questions easier to start.
Give the conversation a direction
Instead of treating every visit as the same enquiry, the greeting can guide people toward product questions, support, or a next step. This entry imagines the early setup improvements that turn a basic chat window into a more intentional conversation.