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Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

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History entries
12
New features
08
Improvements
03
Fixes
01

September 2026

3 updates

Clear filters

Improvement

Growing history, without a growing wall of records

Search and pagination make larger lists of people, conversations, tickets, and content easier to browse, with reporting tools for a closer look.

Keep older work within reach

The workspace uses paginated lists so teams can move through records in manageable sections. Search helps narrow the result before opening a person, conversation, or content item.

  • Browse past the first page of records.
  • Search the supported lists without scanning every row.
  • Load older message and activity history when needed.

Carry the question into reporting

Reports support filters and CSV export so teams can examine the relevant slice of activity. Choosing a useful date range and filters before exporting keeps the result focused on the question you are trying to answer.

Follow the record, not just the headline

An overview can point to a change in activity, while the underlying conversations explain the context. Use the lists and history together when reviewing follow-up work. These tools show recorded activity; they do not establish that a particular conversation caused a business outcome.

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Improvement

Your assistant’s behavior. Your messenger’s personality.

Separate controls for what your assistant says and how the visitor experience looks make everyday setup easier to follow.

Tune the conversation

Assistant settings bring together the agent’s identity, tone, suggested questions, and conversation behavior. These controls help teams explain how their assistant should respond and what information it should collect.

Shape the visitor experience

Messenger settings focus on presentation: appearance, launcher, branding, and the experience visitors open on your website. A preview helps you review the result while adjusting the settings.

  • Set the assistant’s conversation style in one place.
  • Adjust visitor-facing appearance from Messenger.
  • Review the preview before using the widget on your site.

A more useful setup routine

Start with the assistant’s instructions and knowledge, then refine the messenger to match your website. Keeping these tasks distinct makes it easier to revisit a setting without searching through unrelated options. Test the final conversation in the playground before introducing it to visitors.

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Improvement

A clearer way to choose your next plan

Compare monthly and yearly plans with a consistent price breakdown, included allowances, and the billing details your team needs before upgrading.

See the full commitment

The plan comparison brings the monthly equivalent and the annual total into the same decision. Growth and Scale include yearly billing options, with the selected interval carried through signup and login to the billing workspace.

  • Compare included usage and capabilities before choosing a plan.
  • Review the annual amount alongside the monthly equivalent.
  • Keep monthly usage resets when choosing a yearly subscription.

Continue from where you started

Choosing a plan on the public site carries that choice into the account flow. The billing screen gives you another opportunity to review it before checkout, while existing subscribers manage changes through the billing portal.

Built around consistent pricing

The public pages and workspace use the same pricing definitions. Checkout validates the configured provider price and billing interval. Live checkout still depends on the workspace’s Stripe configuration; this record does not confirm a payment or subscription change.

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