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Separate controls for what your assistant says and how the visitor experience looks make everyday setup easier to follow.
Tune the conversation
Assistant settings bring together the agent’s identity, tone, suggested questions, and conversation behavior. These controls help teams explain how their assistant should respond and what information it should collect.
Shape the visitor experience
Messenger settings focus on presentation: appearance, launcher, branding, and the experience visitors open on your website. A preview helps you review the result while adjusting the settings.
- Set the assistant’s conversation style in one place.
- Adjust visitor-facing appearance from Messenger.
- Review the preview before using the widget on your site.
A more useful setup routine
Start with the assistant’s instructions and knowledge, then refine the messenger to match your website. Keeping these tasks distinct makes it easier to revisit a setting without searching through unrelated options. Test the final conversation in the playground before introducing it to visitors.