New featureOpen this update
Bring documents and FAQs into the conversation
Written answers and document text extend the knowledge library beyond website pages.
Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.
Add the answers that are not on your website
This sample milestone introduces manual FAQs and document-based source material. Teams can prepare explanations for recurring questions without publishing a new website page for every answer.
- Write a direct answer to a recurring question.
- Extract useful text from a supporting document.
- Review the material alongside existing website sources.
Keep each source focused
Short, specific explanations make a knowledge library easier to maintain. The imagined update encourages teams to separate unrelated policies, use descriptive titles, and check that each source answers a clear question. The result is a more organized foundation for the assistant’s responses.