Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

Explore product updates

History entries: 34
New features: 20
Improvements: 11
Fixes: 03

May 2026

2 updates

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Improvement

Offer help at a more useful moment

Audience and schedule controls make proactive messages easier to tailor.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Match the message to the visit

This illustrative update brings more context to proactive messaging. Teams can decide which audience should see a message and when it should appear, rather than using the same opening for every situation.

Review the audience rules for a message.
Set appropriate days, hours, and timezone.
Align the next step with the team’s availability.

Keep outreach purposeful

The sample narrative focuses on relevance. A proactive message works best when it offers something useful to the visitor’s current task and leads to an action the business is prepared to handle.

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New feature

Your messenger, with a more useful home

A configurable home screen gives visitors more ways to begin.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Put the right starting points in view

This sample release expands the messenger beyond a single empty thread. A home experience can introduce the assistant, surface useful content, and give visitors a choice of relevant next steps.

Configure the opening experience for your website.
Bring helpful content closer to the conversation.
Keep the route into chat easy to find.

Make discovery feel deliberate

The fictional milestone explores a more guided visitor experience. Someone arriving with a common question can find an answer or begin a conversation from the same place, while the business can prioritize the content most relevant to its audience.

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