Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

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History entries: 34
New features: 20
Improvements: 11
Fixes: 03

January 2026

2 updates

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New feature

Let a teammate take the conversation further

Human takeover gives complex questions a natural route to a person.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Continue the same conversation

Some questions need judgment, account context, or an explanation from a teammate. This fictional entry introduces a handoff path that keeps the earlier messages available when a person joins the exchange.

Review what the visitor has already asked.
Take over the thread from the workspace.
Continue with the context of the existing conversation.

Make the transition feel connected

The imagined release focuses on continuity. Visitors should be able to move from the assistant to the team without rebuilding the entire enquiry. Clear ownership helps teammates understand when they are responsible for the next response.

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New feature

A shared place for incoming conversations

The team inbox gives visitor messages a home beyond the chat window.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

See the exchange from the team’s side

This illustrative release introduces an inbox for reviewing visitor conversations. Teammates can open a thread, read the history, and understand the question before deciding what should happen next.

Browse incoming conversations in one workspace.
Read earlier messages without asking the visitor to repeat them.
Return to an exchange that needs follow-up.

Keep useful context together

The sample milestone moves the product from an isolated assistant experience toward a shared team workflow. The conversation becomes a record that people can review and continue, giving the business a clearer view of the enquiries arriving through its website.

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