Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.
The team inbox gives visitor messages a home beyond the chat window.
See the exchange from the team’s side
This illustrative release introduces an inbox for reviewing visitor conversations. Teammates can open a thread, read the history, and understand the question before deciding what should happen next.
- Browse incoming conversations in one workspace.
- Read earlier messages without asking the visitor to repeat them.
- Return to an exchange that needs follow-up.
Keep useful context together
The sample milestone moves the product from an isolated assistant experience toward a shared team workflow. The conversation becomes a record that people can review and continue, giving the business a clearer view of the enquiries arriving through its website.