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Security & privacy

Ask about export, deletion and retention

Data lifecycle requirements should be reviewed for your organization and deployment.

Chatrevia product guide

Follow these steps

Use the workspace and website that you intend to configure.

  • Check the workspace settings for the export or deletion controls available to your role.
  • Before deleting a workspace, export any records you are authorized to retain and review the consequences shown in the app.
  • Ask the team to confirm retention and backup handling for the deployed environment.
  • For a visitor data request, provide the information needed to identify the relevant records through an appropriate secure process.

What to check

Deleting an organization is consequential. Do not use it as a troubleshooting step.

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