Follow these steps
Use the workspace and website that you intend to configure.
- Administrators can export the whole workspace from Settings and choose whether conversations are deleted automatically after 30 to 730 days.
- For a visitor's access or erasure request, open the person in People and use Export data or Erase person; erasure lists the connected tools you must also notify.
- Delete a single conversation from its menu in the inbox; its messages, files, replay and captured contact go with it.
- Before deleting a workspace, export any records you are authorized to retain. Deletion needs the owner's password and is refused while a paid plan is active.
What to check
Deleting an organization is consequential. Do not use it as a troubleshooting step.