Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

Explore product updates

History entries: 34
New features: 20
Improvements: 11
Fixes: 03

July 2026

2 updates

Clear filters

Fix

Keep new visitor activity easier to find

Unread indicators and notification links make incoming messages more visible.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Preserve the signal

This fictional fix improves the route from new visitor activity to the conversation that needs attention. Unread state gives the team a way to return to a message after the initial moment passes.

Find incoming activity from the notification area.
Open the related conversation directly.
Review unread messages during the team’s regular checks.

Support a repeatable review routine

The illustrative narrative centers on a quieter kind of reliability: important activity should have a persistent place to be found. Notification preferences can shape the alerting experience while the conversation remains the shared record of the exchange.

Open this update

New feature

A ticket for work that needs more time

Ticket tracking gives ongoing support requests a place to progress.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Keep the issue moving after the chat

This illustrative milestone introduces tickets for enquiries that need investigation, another teammate, or a later update. A support request can remain visible while the work continues.

Record the details needed to investigate the request.
Assign responsibility for the next action.
Update the status as the issue moves forward.

Return to a shared record

The sample story focuses on continuity across a longer support process. Teammates can revisit the same issue and understand its current state, helping the queue reflect the work that still needs attention.

Open this update