Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

Explore product updates

History entries: 34
New features: 20
Improvements: 11
Fixes: 03

March 2026

2 updates

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Improvement

A conversation queue that tells you what needs attention

Assignment and status controls make the next action easier to identify.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Turn a list into a working queue

This sample update develops the shared inbox with clearer ownership and conversation states. The team can distinguish work that is underway from exchanges that are ready to close.

Assign a conversation to the teammate handling it.
Update its state as the enquiry progresses.
Review the queue for items that still need attention.

Make handoffs easier to follow

The fictional narrative focuses on shared understanding. A teammate opening the inbox should be able to see what they own and where help is needed. Consistent status updates make that picture more useful throughout the working day.

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New feature

Make room for the whole support team

Invitations and workspace roles help teammates work in the same environment.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Bring the right people into the workspace

This fictional milestone introduces a team setup flow with invitations and role-based access. Administrators can build the group that will manage knowledge, review conversations, and support visitors.

Invite teammates to the correct workspace.
Choose access that matches each person’s responsibilities.
Review membership as the team changes.

Give ownership a place to start

A shared product needs a clear understanding of who can do what. The sample release frames team setup as part of the everyday workflow, allowing people to collaborate while keeping administrative actions with the appropriate members.

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