Product journal / Chatrevia

A better conversation.
With every update.

A closer look at what’s new, what’s improved, and the details that make Chatrevia work better for your team.

The details, in one place

From the first visitor question to the next step your team takes. Explore the features behind the conversation.

Explore product updates

History entries: 34
New features: 20
Improvements: 11
Fixes: 03

February 2026

2 updates

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Improvement

More context when you open a person’s profile

Visitor profiles bring related conversations and activity into a clearer view.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Understand the person behind the thread

This illustrative update gives the team a more useful view of a visitor’s recorded activity. Related details help a teammate understand the enquiry before deciding how to respond.

Review the contact information available to the workspace.
Move from a profile into its related conversation.
Follow recorded activity without switching between disconnected lists.

Keep the review focused

The imagined improvement reduces the work needed to reconstruct context. A profile becomes a starting point for understanding an enquiry, while the original conversation remains available for the details that matter to the next response.

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New feature

Capture the enquiry behind the conversation

Consented contact capture helps the team turn useful chats into follow-up work.

Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.

Give interested visitors a next step

This sample release brings contact capture into the conversation. A visitor can choose to share their details when follow-up would be useful, with the enquiry retained in the workspace.

Ask for relevant contact information in context.
Keep the visitor’s choice clear.
Connect the details with the conversation the team will review.

Pick up the thread later

The fictional milestone is about making follow-up practical. A teammate should be able to understand what prompted the enquiry before reaching out. That context helps the team continue a useful exchange rather than starting with a generic introduction.

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