Product history · This record describes the product on the recorded date; it is not a deployment announcement.
Team inbox tools bring assignment, conversation status, and collaboration into the workspace where your team handles customer questions.
Move from a queue to a next step
A shared conversation list gives teammates a place to review incoming questions and decide who should handle them. Assignment and status make the next action visible without moving the conversation into a separate tool.
- Organize ownership with team and teammate assignment.
- Track conversations as their status changes.
- Keep the visitor’s messages close to the work needed to answer them.
Keep the context with the conversation
Internal collaboration belongs alongside the original exchange. Teammates can review the conversation before replying, so a handoff does not have to begin with another request for the same information.
Set up the team first
Invite the people who will handle conversations, review their workspace access, and establish an assignment routine. The inbox supports the workflow; your team still decides coverage, response expectations, and when a conversation is complete.