Product history · This record describes the product on the recorded date; it is not a deployment announcement.
A configurable messenger home and proactive messages help visitors find the right starting point before they begin a conversation.
Give visitors a way in
The messenger can bring conversation entry points and useful content together inside the widget. Configure the home experience around the questions and next steps that matter to your website.
Reach visitors with more context
Proactive messaging supports audience rules and scheduling, so a message can be tailored to the circumstances in which it appears. Teams can review days, hours, and timezone settings alongside their coverage.
- Configure the messenger’s home and visible content.
- Define the audience for a proactive message.
- Set a schedule that fits the team’s operating hours.
Review the experience as a visitor
After saving, open the widget on an allowed website and follow the entry points yourself. Check the timing, language, and destination of each message. Availability rules and a thoughtful greeting work best when the next step leads somewhere useful.