Illustrative history · This entry’s date and release narrative are fictional, created to demonstrate a full year of product updates.
Connected lead workflows make contact information useful beyond the inbox.
Give follow-up a destination
This fictional update adds a CRM handoff to the sample product timeline. Contact information and enquiry context can move into the system the sales team uses for ongoing work.
- Configure the supported CRM connection.
- Choose the workflow that should receive the enquiry.
- Review the destination after testing the connection.
Keep the conversation’s meaning
A name and email are more useful when the team can understand the original request. The imagined milestone focuses on preserving enough context for a teammate to follow up with a relevant response instead of asking the visitor to explain everything again.