Product history · This record describes the product on the recorded date; it is not a deployment announcement.
Website sources, document text, and written FAQs give the assistant a reviewed foundation for visitor questions.
Bring your source material together
The knowledge workflow accepts permitted website pages, text extracted from PDF documents, and manual FAQs. Teams can prepare useful source material without placing every answer inside the assistant’s instructions.
- Add a source for the website the assistant serves.
- Review and edit the extracted or written content.
- Approve the saved version, then publish it for answers.
Keep drafts separate from answers
Editing or recrawling a source returns the new work to the review workflow. Publication is a deliberate step, so preparing a correction does not mean it is already approved for visitor answers.
Test the questions customers actually ask
Use the playground to ask about the products, policies, and next steps described by your sources. Review the response and improve the underlying material where it is unclear. Knowledge quality and provider availability still affect what the assistant can answer.